Appearance & Measurement Experts since 1986
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Glossmeter Configurator

Customer Experience

Service Reviews

At Rhopoint Instruments, we strive to provide the best possible service.  After work has been undertaken in our UK service centre,  we ask our customers to rate the service that they have received.

In 2022/23 our customers rate us:

Quality of service received – Good or Excellent 91.5%

Knowledgeable staff – Very good or Excellent 94.8%

Helpful – Very good or Excellent: 93.1%

I am satisfied with your quick response and continuous support in solving the problem. Really appreciate how TG helped me throughout the event. Thank you
Anonymous
The new case system is excellent. So good we are going to start using it in Zoho
Anonymous
TG provided good communication and was able to troubleshoot the issue we were having easily providing easy to follow suggestions and supplying all information clearly. Service from Rhopoint's side could not be improved
Anonymous
Calibrated and dispatched in record time.
Anonymous
You have quickly created this case according to our wishes. so that the end customer received his device back very quickly. Many thanks for this
Manuela
It was really easy to connect and to solve the issue with ZOHO assist.
Sara
Fast service, maintain your excellent service!
Anonymous
The service you provide is always very good, your updates are greatly received
Lisa
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Your Feedback

Want to help us along our journey? We use Google for our customers to review our customer service. A feedback form is sent after a technical service case for review as well. If you would like to add your feedback, please follow the link below.

 

Google Reviews

Rhopoint Resources

Calibration guides

Rhopoint IQ & Novo-Gloss
FAQ & Troubleshooting Guide

Common questions about how to operate glossmeters
IQ Flex
Measurement advice

Advice on how to use and calibrate the IQ Flex
Why should I send my glossmeter for manufacturer’s recalibration?

Ensure accuracy with regular calibration
View all FAQs

Why use Rhopoint for Calibration?

Accurate & Reliable

Confidence that reliable, accurate and consistent measurements are given

Report & Certificate

Fully-traceable updates in a report and a certificate showing proof

Annual Reminder

Never miss a service with our yearly reminder to schedule one

Get in touch

+44 (0)1424 739622
sales@rhopointinstruments.com
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