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Customer Experience

Service Reviews

At Rhopoint Instruments, we strive to provide the best possible service.  After work has been undertaken in our UK service centre,  we ask our customers to rate the service that they have received.

In 2022/23 our customers rate us:

Quality of service received – Good or Excellent 91.5%

Knowledgeable staff – Very good or Excellent 94.8%

Helpful – Very good or Excellent: 93.1%

Your Feedback

Want to help us along our journey? We use Google for our customers to review our customer service. A feedback form is sent after a technical service case for review as well. If you would like to add your feedback, please follow the link below.


Google Reviews

Rhopoint Resources

Calibration guides

Rhopoint IQ & Novo-Gloss
FAQ & Troubleshooting Guide

Common questions about how to operate glossmeters
IQ Flex
Measurement advice

Advice on how to use and calibrate the IQ Flex
Why should I send my glossmeter for manufacturer’s recalibration?

Ensure accuracy with regular calibration

Why use Rhopoint for Calibration?

Accurate & Reliable

Confidence that reliable, accurate and consistent measurements are given

Report & Certificate

Fully-traceable updates in a report and a certificate showing proof

Annual Reminder

Never miss a service with our yearly reminder to schedule one