# Diagnose

> [!note] Esta página ainda não foi traduzida e é apresentada em inglês.


The **Diagnose** tab gathers troubleshooting information from a Rhopoint application that is already installed on the PC. When an application crashes or misbehaves, this is the fastest way to collect everything Rhopoint Support needs to investigate.
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![](../_images/symmetron-diagnose.png)

## Choose an application

Use the drop-down at the top to choose which application to diagnose:

1. **Appearance Elements** — collects Appearance Elements logs and related events.
2. **Aesthetix Kernel** — collects information about the Aesthetix measurement engine.
3. **Custom application…** — click **Browse…** to select any other application's executable (`.exe`).
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![](../_images/symmetron-diagnose-application-selection.png)

## Collect diagnostics

Click **Collect diagnostics**. Symmetron gathers the following, all read-only:
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![](../_images/symmetron-diagnose-results.png)

- **Windows Event Log** — relevant entries from the last 30 days. Click *Show all entries* to expand the full list.
- **Application Logs** — the log files written by the selected application, with their size and date.
- **WER Crash Reports** — Windows Error Reporting records, including the exception code and faulting module where available.

## Share the results

Once the information has been collected, three actions appear at the bottom:
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![](../_images/symmetron-diagnose-actions.png)

1. **Export as ZIP** — save everything to a ZIP archive on your PC, for example to attach to an email.
2. **Copy summary** — copy a text summary to the clipboard.
3. **Send to Rhopoint** — send the collected diagnostics directly to Rhopoint Support. See [Sending Diagnostics to Rhopoint](rhopoint-symmetron-sending-diagnostics-to-rhopoint.md).