# Sending Diagnostics to Rhopoint

> [!note] Questa pagina non è ancora tradotta e viene visualizzata in inglese.


Whatever tab you are on, Symmetron can bundle everything it knows about the PC into a single diagnostic package and send it to Rhopoint Support. This gives the support team the full picture in one step.

## Header actions

The buttons in the top-right of the window are available from every tab:

<!-- docshot: diagnostics-save-log-actions crop=.header-actions -->
![](../_images/symmetron-diagnostics-save-log-actions.png)

1. **Send diagnostics** — builds a complete diagnostic bundle (system information, the latest check results, installed licences, connectivity and the application log) and opens the send dialog.
2. **Save** — builds the same bundle but saves it to a ZIP file on your PC, for example to attach to an email yourself.
3. **Manual** — opens the Symmetron manual in your web browser.

## The send dialog

When you choose to send something to Rhopoint — from the header, from the [Checks](rhopoint-symmetron-running-compatibility-checks.md) results, or from the [Diagnose](rhopoint-symmetron-diagnose.md) tab — the same dialog appears.

<!-- docshot: send-diagnostics-dialog crop=.report-dialog -->
![](../_images/symmetron-send-diagnostics-dialog.png)

Fill in:

1. **Name** *(required)* — your name.
2. **E-mail** *(required)* — your e-mail address, so Rhopoint can reply.
3. **Comment** — a short description of the problem or what you are sending.

The attachments included in the bundle are listed at the bottom. Click **Send to Rhopoint** to upload.

<!-- docshot: report-sent crop=.report-dialog -->
![](../_images/symmetron-report-sent.png)

When the upload succeeds, Symmetron shows a **reference number**. Quote this number in any follow-up with Rhopoint Support so they can find your report quickly.

> [!info] Your name and e-mail are remembered for next time. The comment and attachments are only sent when you click **Send to Rhopoint**.