# Remote Support

> [!note] Tato stránka ještě není přeložena do češtiny a zobrazuje se anglicky.


The **Remote Support** tab lets a Rhopoint engineer connect to your PC to help you directly. You stay in control: a remote session only starts when you enter the session number that the engineer gives you.

<!-- docshot: remote-support crop=.support-panel -->
![](../_images/symmetron-remote-support.png)
## Join a session

1. Contact Rhopoint Support. The engineer will give you a **session number** (for example `894-135-7866`).
2. Type the session number into the field.
3. Click **Connect**.

Symmetron opens the remote assistance session in your browser, and the engineer can then view your screen to help.

> [!info] Symmetron also recognises a session number automatically when you copy it to the clipboard, and fills it in for you. If the number is not valid, Symmetron asks you to re-enter it in the form `xxx-xxx-xxxx`.